- We will gladly accept returns within 7 days of delivery. To qualify for a refund, merchandise must be in its original condition, unworn, unwashed, in original packaging and have all tags attached.
- We offer free returns on full priced items. Shipping fees on discounted items are the customers responsibility.
- Pre-paid shipping labels are available upon request. The cost of return shipping is $5.00
- All items purchased at a discounted price of 15% or greater are considered final sale and cannot be returned or exchanged. All clearance/sale items are final sale.
- Non-returnable items: All gift cards, accessories including pacifiers, socks, tights, hair bows & headbands, bibs, burp cloths, bracelets, and necklaces.
- Swimwear returns: All swimwear must have hygenic liner still attached to qualify for a refund.
- Start a return by contacting us with your Order # here: https://wildivy.co/pages/contact-us
We currently offer free shipping on orders over $15 to residential and commercial addresses within the Contiguous U.S. Our free shipping option is first class mail and does not include shipping insurance. Priority and express shipping options available at checkout.
PLEASE NOTE: Wild Ivy cannot be held responsible for late arrivals. Shipping times and arrival dates are an estimate only and not guaranteed.
Orders will be processed for shipment within 1-4 business days of receiving, not including weekends or holidays.
- You will receive shipping and tracking information once your order ships.
Lost or stolen packages
It is the customer’s responsibility to be at the shipping location at the time of delivery. If a package has been successfully delivered to the address provided at checkout and has been lost or stolen, we will assist you in trying to locate the package. We cannot be responsible for replacing the lost or stolen items at no charge. All shipping costs are the resposbility of the customer and under no circumstace can they be refunded.
We now offer Route! (A visual package tracking service)
We’ve partnered with Route to give our customers the best possible delivery and tracking solution. Route allows you to connect to everything you’ve ordered, so you can visually track your packages, anytime, anywhere!
USPS International shipping options are available at checkout.
*Please be aware that delays may occur due to customs. International orders can often take a few weeks, even up to a couple of months to arrive depending on your location. Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. All customs duties, taxes, and fees are the sole responsibility of the customer.
*Wild Ivy cannot be held responsible for lost or stolen packages! If an order is returned to us we will refund the order less any shipping costs, unpaid taxes, and/or duties.
We do not offer free international shipping or returns at this time.